Frequently Asked Questions
How do I add a custom message to a postcard?
During check out, once you reach step 3 "Shipping Method":
- Select "Add gift options"
- Select "Add gift message for individual items"
- Add your message to the text area field. (up to 256 characters)
Can I send items in my cart to different address?
Yes you can! To do so:
- Make sure you're logged into your Matter of Craft account
- Click on "Account" then "My Cart"
- Click on the link "Checkout with Multiple Addresses" located beneath the proceed to check out button
- Select from your saved addresses or select "Enter a new address"
Can I have an item customized to use my my favorite color(s)?
Of course! To request custom colors please contact us at firstname.lastname@example.org and include the following:
- The SKU number of item you'd like customized
- The color(s) you'd like removed and the color(s) you'd like to use in their place
How are discounts calculated?
During checkout discounts will be applied in the following order as applicable
- Advertised special price
- Discount codes
- Quantity discounts such as "Buy 2, get 25% off"